After you decide to take the plunge and start the claiming process the first thing you need to do is get hold of a PPI claims form or ‘questionnaire’ as they call them. You can do this by either downloading one from your financial providers website or if you prefer, in the case of high street banks, going into your branch. If you decide to do it in person just tell the cashier what you want and they’ll know exactly what form to give you and will be able to help if you have any queries. Don’t worry, you won’t be offending them by asking for your own money back and it won’t affect your future banking experience. The banks were in the wrong, not you!
If you prefer to download and print out the PPI claims form ‘questionnaire’ from your bank or financial providers website just Google them and find their page related to Payment Protection Insurance. To make it easy for you we have direct links to the most popular UK banks and lenders PPI information pages below:
Once you have filled it in you need to send it to the address provided on the form. If you have difficulty answering the questions there’s usually a phone number provided to help with any queries.
In the unlikely event that your financial provider doesn’t have a downloadable form it may be necessary to use a generic claim form and template cover letter. Martin lewis’ website has a good one for this purpose and can be downloaded from the Money Savings Expert website.